What should I do if my product appears to be faulty?

What should I do if my product appears to be faulty?

If your electrical product appears to be faulty you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you with queries about setting up and using your new product.

If your product had developed a fault, they will be able to arrange a repair if applicable or advise you what you should do next.

If following assessment your item needs to be returned to store, please ensure all manuals, accessories and components are included.

For other products:

If it goes wrong within 12 months

  • We'll be happy to give you an exchange if the product is still available, or a full refund
  • Just bring it back to any of our stores with your proof of purchase
  • We're sorry but we can't accept grocery returns by post

If it's after 12 months

  • You may be entitled to a replacement or partial refund for the faulty product. Please ask one of our store colleagues for more info
  • You can also contact our Careline on 0800 636262

This is not meant to be a full statement of your legal rights. For more information please click here

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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