Welcome to Sainsbury’s Help Centre

I've bought an electrical product. Does it come with a guarantee?

We guarantee most electrical items for 1 year.  If anything goes wrong in the first 30 days you can simply return the item, complete with all accessories, to any Sainsbury’s store with proof of purchase and we will be happy to give you an exchange or refund.  After 30 days, but within the one year guarantee period, you should contact our Electrical Helpline on 0800 63 62 62, option 4, who will assist you and arrange a repair if applicable.

Our Kitchen Collection range is slightly different and offers a 2 year guarantee.

Some manufacturers offer an extended warranty as standard.  Check the documentation that came with the product for more information.  If there is an extended warranty you would need to contact the manufacturer directly should your product develop a fault during the second year. You should be able to find contact information for the manufacturer on the documentation that came with the product or on the manufacturers website.

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