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Which non-food products bought online can't be returned?

The following products are not refundable unless faulty:

  • Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks


For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped:

  • Bedding products e.g. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds, sofa beds.
  • Personal and personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc


Custom made goods cannot be returned unless faulty.

  • Large General Merchandise items (eg furniture and large domestic appliances) cannot be returned to Click & Collect stores.  They must be returned by courier.  Please see your delivery note or contact us.

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