Which non-food products bought online can't be returned?

The following products are not refundable unless faulty:

• Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks

For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped:

• Bedding products e.g. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds, sofa beds.
• Personal and personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc

Custom made goods cannot be returned unless faulty.

Large General Merchandise items (eg furniture and large domestic appliances) cannot be returned to Click & Collect stores. They must be returned by courier. Please see your delivery note or contact us.