Which non-food products bought online can't be returned?

Which non-food products bought online can't be returned?

The following products are not refundable unless faulty:

  • Pre-recorded and recording media e.g. CDs, DVDs, Memory cards/sticks

For health and hygiene reasons the following items sealed for protection reasons will be deemed as used if unwrapped:

  • Bedding products e.g. mattresses, mattress toppers, duvets, pillows, sleeping bags, camping beds, sofa beds.
  • Personal and personal grooming products e.g. hair accessories and styling products, shavers, waxing kits, electric toothbrushes etc

Custom made goods cannot be returned unless faulty.

  • Large General Merchandise items (eg furniture and large domestic appliances) cannot be returned to Click & Collect stores. They must be returned by courier. Please see your delivery note or contact us.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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