What is your TRY Promise?
We're sure you'll love our products. If you don't, simply contact us for a refund. Alternatively, you can use our online refund form. That's the TRY promise!
You need to do this within 30 days of receiving the item. To request a refund, you'll need proof of purchase (e.g., a receipt or order confirmation).
The TRY promise applies to Sainsbury's branded products only and excludes the following:
- Homeware
- Greeting cards
- Stationery
- Seasonal General Merchandise
- Sainsbury's Magazine
- Toys
- Entertainment
- Electrical
- Baby food & milk
- TU clothing
- Pharmacy
- Floral
- Fuel
This doesn't affect your legal rights if something is faulty or if you decide to cancel your order. Please see our Refund Policy for more details.
Important information
Did this answer your question?
Still have questions?
0800 636 262
Monday to Saturday 8am - 8pm and Sunday 10am - 5pm
Still couldn’t find an answer?
Get more from Sainsbury's
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
- denotes a required field