Welcome to Sainsbury’s Help Centre

Which products can't be returned to store?

The following products are not refundable unless faulty:

  • Baby food and milk
  • Chilled and frozen products
  • Fireworks
  • Entertainment items where the seal is broken
  • Photo books, acrylics and canvases bought from the photo shop
  • Gift cards, e top-ups, lottery tickets and scratch cards

For hygiene reasons, we can't offer refunds on earrings.  

Medicine bought from the shop floor can be returned for a refund or exchange, however it must be sealed, in its original packaging. In addition, products bought from LloydsPharmacy in store needs to be returned to the LloydsPharmacy counter and not the customer service desk.

Have a look at our refund policy for more information.

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