Which products can't be returned to store?
Which products can't be returned to store?
The following products are not refundable unless faulty:
- Baby food and milk
- Chilled and frozen products
- Entertainment items where the seal is broken
- Photo books, acrylics and canvases bought from the photo shop
- Gift cards, e top-ups, lottery tickets, scratch cards and postage stamps
For hygiene reasons, we can't offer refunds on earrings.
Medicine bought from the shop floor can be returned for a refund or exchange, however it must be sealed, in its original packaging.
Have a look at our refund policy for more information.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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