How do I process a refund for an order placed online?
If you need to request a refund for an item that was part of an online order then you can now do so below. In some instances you may still need to speak to one of our colleagues to complete the refund request.
You'll need to provide your order number, and once we've found your order details we'll need to confirm some other details so please have your order email or paperwork to hand.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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