Short Life Policy

Short Life Policy

Items classed as having a short shelf life are items dated today's date or tomorrow. Some items, such as fresh bread and prepared salads have a naturally short product life.  

 
We'll highlight any short life items in the email we send with your e-receipt, so you can easily check. You can refuse delivery of short-life products and we will automatically process a refund for the items. 
 
If these items are not highlighted to you by the driver or on your e-receipt, please contact us and we will resolve this for you.

Important information

You might also find the following articles helpful

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

  • denotes a required field