Short Life Policy
Items classed as having a short shelf life are items dated today's date or tomorrow. Some items, such as fresh bread and prepared salads have a naturally short product life.
We'll highlight any short life items in the email we send with your e-receipt, so you can easily check. You can refuse delivery of short-life products and we will automatically process a refund for the items.
If these items are not highlighted to you by the driver or on your e-receipt, please contact us and we will resolve this for you.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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