How long will my refund take?

How long will my refund take?

Refunds for transactions made using a debit card may take 7-10 days (including weekends and bank holidays).

If you've any problems with a refund please don't hesitate to contact us or speak with our customer service colleagues instore. Direct contact with your card provider may also help you find out the status of your refund.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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