When do you take payment for my grocery order?

When do you take payment for my grocery order?

For grocery orders, payment is taken on the day of delivery not when the order is placed or amended. We pick your items then scan them through the till before packing them in the van to deliver to you.

When there are issues with payment processing, payment will be taken once new details are provided or a card is tried again.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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