How does payment work when I shop online?

You won't be charged until your order is ready for delivery. Payment will be taken on the day of delivery to cover the cost of all goods ordered and any alternative goods at the in-store selling price that day as well as the delivery charge.

If you have received a message to say your secure payment details have not been recognised, please follow the link on the secure payment page to reset your secure payment password.

For any other issues, try to use a different browser to place your order, or try clearing your cookies and cache.

A short cut for all browsers is to hold CONTROL, SHIFT + DELETE on your keyboard. This will bring up your internet options to clear all cookies and cache.

Once you have done this, please log out of your Sainsbury's account and close your internet browser.

Load your browser back up and log back into your account.

You can update your card details by logging into your account. You can amend your card details up to 11pm the night before your delivery as long as you checkout your order again.

To make sure that your credit, debit or charge card isn't being used without your consent we will check your name, address, and other personal information you gave during the order process against appropriate third-party databases.
Please see our privacy policy for further details.

We're sorry we don't accept cash or cheques for online deliveries.

If your payment fails, you'll receive a text message from us, so please check your contact information is up to date on your account.

You may receive another message from us if we don't receive a call to take the payment.
It's really important to get in touch so we can take payment, and the delivery can go ahead.

Text 1: We are unable to take payment for your Sainsburys delivery due today. Please check your bank and call us urgently on 08000568446, 7am-10pm.

Text 2: Your Online grocery order is due for delivery and we have not yet received payment. Please call us urgently on 08000568446 to ensure your delivery goes ahead.
You need to use a debit or credit card to pay for your online shopping. We accept valid MasterCard, Visa Credit, Visa Debit, American Express, Electron, or Maestro (UK registered cards only).

The address to which the card is registered must be the same as the billing address, although you may place an order for an alternative address. We're sorry, but whilst we can accept orders from EU nationals or residents under the Geoblocking Regulations, we can only deliver to a UK address.

We take part in the Verified by Visa (VbV) security programme and the SecureCode system from MasterCard. These allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please check the Visa or MasterCard websites for more details.
Or you can ask your bank for more information and help. You will need to enter this password every time you amend and checkout your order.