Nectar for online and in-store
With Nectar you can collect points on most of your purchases with us. Sit back and watch them mount up the more you shop. Save up enough points and you'll be able to treat yourself to something you'll enjoy!
You can collect and spend Nectar points with Sainsbury's online by linking your Nectar and Sainsbury's account, or in-store by scanning or swiping your Nectar card.
Points collected on general shopping can take up to 48 hours to appear on your account. Bonus points and offers may take up to 28 days to be added. You can also check your receipt for your points balance.
If you're shopping in a store for the first time, your balance won't appear on any receipts until 24 hours after your first shop at that store.
We've put together some handy FAQs below to help.
Important information
FAQs
To add your Nectar card follow the below steps:
- Log in to your account Select My Account
- Go to My Cards
- Click on Add Nectar Card
To link your Nectar card follow the below steps:
- Log in to your account Select My Account
- Go to My Cards
- Go to link Nectar account
You'll now be able to get Nectar Prices and other Nectar benefits such as collecting, spending, and getting Sainsbury's points offers!
For more information on linking your Nectar Card please click here.
If you have 2 emails for Nectar and GOL and experience linking issues, we advise to click 'forgot password'. Then, replace your email with an email for Nectar or GOL so both emails are the same.
You can collect points when shopping online or in-store. Just log into your online accounts and make sure your Nectar cards are linked. For in-store, simply swipe or scan your Nectar card.
You'll get 1 point per £1.(exclusions apply). And once you've registered, you'll be able to get loads of points on your offers.
Please click here for more information.
Firstly, you must link your Nectar card to your Sainsbury's online account.
When you're placing an order on the Sainsbury's website, you'll need to follow the process through to the checkout stage:
On the final checkout screen, you'll see an option called Nectar, E-gift card and Coupons, follow the steps below:
- Click redeem coupon
- The first box will show how many Nectar points you have available, enter the amount you'd like to redeem
- Click spend points
- If you scroll down, you'll see your points have been converted to a coupon
- Select the relevant coupon and click apply
- Click continue to checkout
You'll see the coupon applied at checkout.
Points collected on general shopping can take up to 48 hours to appear on your account. You can also check your receipt for your points balance.
If you're shopping in a store for the first time, your balance won't appear on any receipts until 24 hours after your first shop at that store. Points issued by our Careline may take up to 72 hours to appear. Bonus Points - depending on the promotion, bonus points may take up to 28 days. If you are chasing your bonus points visit www.nectar.com
You will be able to spend to a maximum of £247.50 of Nectar vouchers on any one order. You can use multiple Nectar evouchers per transaction/grocery delivery but each Nectar evoucher must be of a different value. For example, you cannot add two Nectar evouchers of £10 each to a transaction but you could add a Nectar evoucher for £12.50 and another for £7.50. Promotional vouchers are limited to one per order.
Sorry you've experienced an error when using your Nectar vouchers/points. Check your Nectar card and Groceries account are linked so you can spend your points, you can see a guide of how to do this on our first tab. If you're still experiencing issues converting your points call our team and we'll be happy to resolve this for you.
You can find out how to contact Nectar, join the scheme, report your card lost or stolen and view additional information at www.nectar.com.
From there you can also check your points balance, update your account details, opt in or out of receiving mailings and order replacement cards or key tags.
No, coupons can only be redeemed on the account they are issued to.
Unable to collect
You are unable to collect Nectar points on savings stamps, spirits and liqueurs, car park tickets, vending machines, cashback, postage stamps, gift vouchers/cards, first stage baby milk products, National Lottery products and related, tobacco and related products, mobile phone cards/vouchers or concessions.
From time to time we may exclude other products but we'll always let you know.Unable to Spend
You are unable to spend points on any items that are bought at the tobacco kiosk, any gift vouchers/cards or paypoint payments.
From time to time we may exclude other products but we'll always let you know.Store: return back to store with your receipt and Nectar card within 14 days for the points to be added on.
Online: you'll need to add your Nectar card to your account and amend/checkout your order before 11pm the night before your delivery is due.
Your receipt shows 1 point per pound points, plus bonus points from any paper coupons. Points collected on offers selected through the app or website will be shown in the app or on the website. The app will also show 1 point per £1 points and 1 point per 1 litre points, but with a day's delay.
First, make sure you have registered your card online via nectar.com or the Nectar App. Then log in into your account and check your card activity in the Activity tab. If the issue is unresolved, use Nectar helpline live chat at nectar.com or phone 0344 811 0811.
Collect
You'll earn 1 point for every full litre of fuel purchased in our petrol stations. Just swipe or you're your card when paying.Spend
Points can only be spent when paying for fuel in the petrol kiosk and cannot be spent when paying for fuel at the pump.
Click here for more informationYou can collect and spend your Nectar points with a variety of other members of the Nectar partnership. Click here to visit Nectar for more information on all the Nectar partners and how to collect and spend your points with them
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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