How do I know when my grocery order is complete?
Your online groceries order is complete once you've taken it through the checkout part of the website.
You'll know you've completed your order because we'll send you an automated confirmation email which begins "Dear Mr/Mrs Smith, thank you for shopping at sainsburys.co.uk".
It will include the date, time, delivery address, all items in the trolley, and information on how long you have left to amend the order.
Important information
You might also find the following articles helpful
Did this answer your question?
Still couldn’t find an answer?
Get more from Sainsbury's
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
- denotes a required field