Welcome to Sainsbury's home

How do I make a complaint?

We’re really sorry to hear you need to make a complaint. If you have a complaint about a service or product you’ve received, we want to know. The quickest way to get in touch is to give us a call and a member of our team will be happy to help:

  • To contact us via phone, please choose one of the two options below: 
    • If you purchased your item(s) in store - 0800 63 62 62
    • If you purchased your item(s) online - 0800 328 1700

Speaking to a member of our team on the phone is the quickest way to get in touch about your complaint.

If you’re contacting us to ask for a refund for a product, you’ll need to call us on the numbers above, or speak with a colleague next time you’re in one of our stores.  You’ll find more about our refund policy here.  We won’t be able to reply to requests for refunds via this form.

If you can’t call us, or want to discuss something other than a refund, you can contact us below. We’ll aim to reply to you within 3 days, but please bear in mind it may take longer to respond over a weekend or bank holidays.

If you’ve already been in touch about your complaint and are unhappy with our resolution, we’re required to let you know about the Alternative Dispute Resolution scheme, a list of ADR providers can be found here.

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Contact information

We are currently experiencing high levels of demand for our service, thank you for your patience : - 0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

Contact information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?

You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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