Welcome to Sainsbury’s Help Centre

How do I make a complaint?

If you have cause for concern, Contact Us, we’re happy to help.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident our Careline will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know.  If you remain unhappy with any final resolution, we’re required to let you know about ADR. A list of ADR providers can be found here

Was this answer helpful?