Welcome to Sainsbury’s Help Centre

How do I make a complaint?

We’re sorry to hear something is wrong. If you have a complaint about service or product you have received, we want to know. Please contact us and a member of our team will be happy to help.

  • To contact us via email, complete this form 
  • To contact us via phone, theres a few options:
    • If you purchased your item in store - 0800 636 262
    • If you purchased your items online - 0800 328 1700 


If you’ve been in touch and are unhappy with our resolution, we’re required to let you know about ADR, a list of ADR providers can be found here 

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