How do I make a complaint?

How do I make a complaint?

We're really sorry to hear you need to make a complaint. If you have a complaint about a service or product you've received, we want to know. The quickest way to get in touch is to give us a call and a member of our team will be happy to help:

To contact us via phone, please choose one of the two options below:

  • If you purchased your item(s) in store - 0800 63 62 62
  • If you purchased your item(s) online - 0800 328 1700

Speaking to a member of our team on the phone is the quickest way to get in touch about your complaint.

If you're contacting us to ask for a refund for a product, you'll need to call us on the numbers above, or speak with a colleague next time you're in one of our stores. You'll find more about our refund policy here.

If you can't call us, you can contact us below by clicking 'Need to get in touch?', then 'Other ways to get in touch' and then 'Contact Form'. We'll aim to reply to you within 3 days, but please bear in mind it may take longer to respond over a weekend or bank holidays.

If you've already been in touch about your complaint and are unhappy with our resolution, we're required to let you know about the Alternative Dispute Resolution scheme, more information about ADR providers can be found here.

Important information

Still have questions?

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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