Welcome to Sainsbury's home

How do I make a complaint?

We are sorry to hear something is wrong. If you have a complaint about a service or product you have received, we want to know. The quickest way is to give us a call and a member of our team will be happy to help.

  • To contact us via phone please choose one of the two options below:
    • If you purchased your item(s) in store - 0800 636 262
    • If you purchased your item(s) online - 0800 328 1700 

If you’ve already been in touch and are unhappy with our resolution, we’re required to let you know about the Alternative Dispute Resolution scheme, a list of ADR providers can be found here

Important information

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