Welcome to Sainsbury's home

How do I make a complaint?

We are sorry to hear something is wrong. If you have a complaint about a service or product you have received, we want to know. The quickest way is to give us a call and a member of our team will be happy to help.

  • To contact us via phone please choose one of the two options below:
    • If you purchased your item in store - 0800 636 262
    • If you purchased your items online - 0800 328 1700 
  • To contact us by email please click the "need to get in touch?" button at the bottom of this article. (We try and answer all emails within 72hours)

If you’ve already been in touch and are unhappy with our resolution, we’re required to let you know about the Alternative Dispute Resolution scheme, a list of ADR providers can be found here

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Contact information

*We aim to respond to all emails within 48 hours. If your query relates to your online shop please complete the form using the email that relates to your account, including as much information as possible.

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If you need to send us a receipt or voucher, why not send us a scanned copy or photo.

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