Welcome to Sainsbury's home

How do I make a complaint?

We’re really sorry to hear you need to make a complaint. If you have a complaint about a service or product you’ve received, we want to know. The quickest way to get in touch is to give us a call and a member of our team will be happy to help:

  • To contact us via phone, please choose one of the two options below:
  • If you purchased your item(s) in store - 0800 636 262
  • If you purchased your item(s) online - 0800 328 1700

If you’ve already been in touch about your complaint and are unhappy with our resolution, we’re required to let you know about the Alternative Dispute Resolution scheme, a list of ADR providers can be found here.

Speaking to a member of our team on the phone is the quickest way to get in touch about your complaint. If you can’t call us, you can contact us below. We’ll aim to reply to you within 2 days, but please bear in mind it may take longer to respond over a weekend or bank holidays.

Important information

Did this answer your question?

Contact information

* The team will review your complaint and aim to be in touch within 2 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

* denotes a required field

Please use the first name linked to your account where applicable.
Please use the surname linked to your account where applicable.
Please use the email address linked to your account where applicable.
Lookup
or click here to manually enter your full address