If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. Sainsbury’s does not subscribe to any ADR provider, however, one such providers is:
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
More information on ADR can be found on the Chartered Trading Standards Institute (CTSI)
If you bought a product online, more information can be found about ODR (online dispute resolution) here.
The Online Dispute Resolution website is managed by the European Commission.