ADR Providers
If you've been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we're required to let you know about ADR.
Sainsbury's does not subscribe to any ADR provider, however, one such providers is:
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU
United Kingdom
Telephone: 020 7520 3800
More information on ADR can be found on the Chartered Trading Standards Institute (CTSI)
If you bought a product online, more information can be found about ODR (online dispute resolution) here.
The Online Dispute Resolution website is managed by the European Commission.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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