What do I do if I find an unknown item in a Sainsbury's product?
Your safety and the quality of our products is very important to us. We have strict controls and procedures in place to make sure that every product is exactly as described on the packaging.
Click here to contact us and we'll be happy to look into this for you.
If you're emailing or writing, please include as much information as possible from the packaging, including any dates, or other codes available. Please also describe how it differed from the description. Keep the product if possible, as we may ask you to return it to us.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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