What if I change my mind and want to return something?
We'll be happy to exchange or refund it for you. As long as it's returned to store within 30 days, it's in the original condition and you've got your proof of purchase. We're sorry but we can't accept grocery returns by post.
Some exceptions apply. Click here to find out more.
Tu Clothing
If you have bought any clothing online this needs to be returned to a Tu Clothing Click & Collect store.
You can also use the paperwork in the parcel to return the items via post directly to the depot. If you have any queries please contact our Customer Click & Collect Helpline on 08000 286 658.
Christmas Returns
Items purchased from Friday 27th September 2024 to Wednesday 25th December 2024 can be returned right up to Friday 31st January 2025.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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