Welcome to Sainsbury’s Help Centre

What if I change my mind and want to return something?

We’ll be happy to exchange or refund it for you. As long as it’s returned to store within 30 days, it’s in the original condition and you’ve got your proof of purchase.  We’re sorry but we can’t accept grocery returns by post.

If you have bought any clothing online this needs to be returned to a Tu Clothing Click & Collect store. You can also use the paperwork in the parcel to return the items via post directly to the depot. If you have any queries please contact our Customer Click & Collect Helpline on 08000 286 658.

Some exceptions apply. Click here to find out more.

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