An item is missing from my delivery?
An item is missing from my delivery?
Please contact us if you have items in your Grocery Delivery that are:
- Missing
- Short in their 'use by' date (within 48 hours of delivery only; including items dated the day of, or the day after delivery)
- Damaged
You can now also use our self-service refund form in most cases, however in some instances you may still need to contact one of our colleagues.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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