An item is missing from my delivery?

An item is missing from my delivery?

Please contact us if you have items in your Grocery Delivery that are:

  • Missing
  • Short in their 'use by' date (within 48 hours of delivery only; including items dated the day of, or the day after delivery)
  • Damaged

You can now also use our self-service refund form in most cases, however in some instances you may still need to contact one of our colleagues.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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