Most problems regarding your password can be resolved by clicking on forgotten password on the login page, here you can securely reset your password.
If your email address isn't recognised or you're locked out of your account, please contact us and a member of our team will be happy to help. You can either call us on 0800 328 1700, option 2. or contact us via email or live chat.
If you’re experiencing other issues following one of the below steps may help:
Try clearing your cache and cookies, you can do this by:
If you’re having any issues when on a desktop pc we suggest using an alternative browser such as Google Chrome. If using a tablet or mobile device try downloading our app.
If you have any queries regarding the re-captcha authentication when logging in, you can find out more here.