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Account FAQs

Most problems regarding your password can be resolved by clicking on forgotten password on the login page, here you can securely reset your password.

If your email address isn't recognised or you're locked out of your account, please contact us and a member of our team will be happy to help. You can either call us on 0800 328 1700, option 2. or contact us via email or live chat.

If you’re experiencing other issues following one of the below steps may help: 

Try clearing your cache and cookies, you can do this by:

  • If you're using a desktop/laptop you can do this by holding Ctrl-Shift - Delete at the same time, you'll then be given an option to clear your browsing
  • iPad/iPhone: This can be done when in Safari, select the bookmark tab and this will give you an option to clear browsing
  • Android devices: Select bookmarks, history and the 3 dots in the top corner. You'll then be able to clear your history

If you’re having any issues when on a desktop pc we suggest using an alternative browser such as Google Chrome. If using a tablet or mobile device try downloading our app.  

If you have any queries regarding the re-captcha authentication when logging in, you can find out more here.

To unsubscribe from marketing follow the steps below: 
  • Login to your account
  • Select preference
  • Scroll to communication preferences
Here you'll be able to subscribe or unsubscribe to marketing.
We're sorry to read you want to close your account, call our team on 0800 328 1700 and a member of the team will process this for you.

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