Important information
My Account
- How do I register for online shopping?
- All about My Account
- Managing your payment cards details
- I'm having problems logging into my account, can you help?
- Updating address or personal details
- Why can’t I login to Sainsbury’s Groceries online with my username?
- How do I update my online shopping account details?
- My ID/Shared log in
- I need to change my delivery details, how do I do that?
- Sometimes I'm asked to select images when logging into my online account, why?
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Contact Information
The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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