How to place an order for delivery or collection
Go to Sainsbury's Groceries to start your order and log in to your account.
Once logged in you can start your shop!
Important information
Search for your products using the search bar or browse categories under Groceries tab
Add items to basket.
Check out
Once you've finished your shopping you'll see a list down the side, you'll be able to see prices of the items and the total basket value of the products, excluding delivery. For information about delivery charges and prices click here.
Click check out to got to the final screen.
Check out page
On the checkout page you'll be able to:
- Book Delivery
- Confirm Delivery Details
- Carrier Bag Preferences
- Add Coupons/Nectar Points
- Order Summary
- Substitutions Preferences
- Trolley Summary
Book Delivery or Collection
When you select book delivery you will have the option to either choose delivery or collection in your local store.
Once you've made your selection available slots and prices will display.
- Select your date/time
If any items are no longer available you will be informed at this stage and offered alternatives where appropriate.
Your slot will be held for 2 hours, continue to checkout.
Complete Checkout
When back on the check out page, please update the preferences below:
- Delivery Instructions
- Carrier Bag Preferences
- Coupons - If you're Nectar card is not linked you will see picture 1, if your card is linked you'll see picture 2
- Card Details please note we will not take payment till the day of delivery.
Picture 1 Nectar card not linked:
Picture 2 Nectar card linked:
We will email you an order confirmation and send a confirmation SMS message if you have added a mobile number.
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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