How to place an order for delivery or collection

11.1 Changes to your basket for standard (from next day) delivery or Click & Collect orders may be made up until 11pm on the day before delivery except for any orders which contain "time to prepare" products (defined in 2.7 above) which can only be changed as set out in section 11.3 below. Orders can only be cancelled via our website and not by email.

11.2 Changes to your basket for Same Day delivery or Click & Collect order may be made up until 12pm (midday) on the day of delivery or collection except for any orders which contain "time to prepare" products (defined in 2.7 above) which can only be changed as set out in section 11.3 below. Orders can only be cancelled via our website and not by email.

11.3 Any changes to your order which contains any "time to prepare" products can only be made up until 8pm or earlier on the day before the "time to prepare" period commences. For any cancellations of orders which contain any "time to prepare" products (defined in 2.7 above), you can only cancel such orders up until 8pm or earlier on the day before the "time to prepare" period commences. If your basket has multiple "time to prepare" products then you can only cancel the entire order up until 8pm on the day before the "time to prepare" period commences for the product that has the longest "time to prepare" period that applies to your order. Orders can only be cancelled via our website and not by email.

11.4 Should adverse weather conditions or any other event outside of our reasonable control result in a later or cancelled delivery or collection, we will contact you as soon as possible to re-schedule. All alternative delivery or collection dates are subject to availability. We make every effort to deliver goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors. Sainsbury's shall be under no liability for any delay or failure to deliver within the estimated timescales.

When you log into your Sainsbury's Groceries Online account you will be able to view any previous orders when clicking on 'See all orders' under 'My orders'.

We will send you an email on the morning of your delivery, attached to this will be a PDF of your e-receipt and this will detail the cost of all the items in your order, any subs, as well as discounts received, vouchers used and the total price paid. It will have all the information the current paper receipt has.

If you have not received your e-receipt please check the following:
1: Have you checked all aspects of the email? - Please check the full email from top to bottom as sometimes the attachment is not always displayed clearly at the top of the email. Sometimes the receipt can be attached to the bottom of the email (particularly on Apple products)
2: Have you downloaded the full content of the email? - Certain providers have been found to block some content from the email. You will have the option 'show blocked content' which should then allow you to view your receipt.
3: Have you checked your junk/spam folder?- Some email providers such as Yahoo and Live have been identified providers that push the E-receipt into spam folders.