Accessing Trolley in Store​

At Sainsbury's, you can unlock a shopping trolley using either a £1 coin or a trolley token (if you already have one). This system ensures trolleys are readily available when you need them. Trolley tokens are small, coin-sized tools that fit into the coin slot in our trolleys.

If you have found an abandoned Sainsbury's trolley there are a couple of options for how to report this:

• If you have found this close to one of our Sainsbury's stores, you can contact the store using the store locator to let one of our staff know. Click here for the store locator.
• If this is quite far away from one of our Sainsbury's stores you can report this to Trolleywise, a specialised operation who provide a shopping trolley retrieval service. Click here for the Trolleywise website.

If you found a trolley problem like, cut off chain, squeaky, rusty or dirty, please don't use the trolley and let a colleagueknow in store as soon as you can, so they can check it and remove it if needed.

Our trolleys have anti-theft devices fitted, which may lock if a trolley is taken towards the exit without going through the checkout or self-checkoutarea. Signs are displayed in store to let you know this may happen, so please push with care near these points.

Currently there is only one size of trolley available in store which can hold all items you will buy whether it is a small or bulk purchase.

If you need help with storing your own shopping trolley while you shop, please speak to a colleague in store. They'll be able to let you know whatoptions are available and help where they can.