Accessibility at Sainsbury’s

Accessibility at Sainsbury’s

At Sainsbury's, we want to be a truly inclusive retailer. One where all our colleagues can excel, and all our customers feel welcome when they shop.

That means we want everyone to find our websites and apps easy and enjoyable to use. But we understand that our customers and colleagues are a very diverse group. They have many different needs, including support for vision, hearing or cognitive impairments.

Because of this, we look at how our websites and apps perform. And we're working to make them more accessible for a wider group of people.

Our accessibility statements

Below you can read more about accessibility in different parts of Sainsbury's. This includes how to report an issue, and any issues we already know about.

Go to accessibility statement for Sainsbury's Groceries Online
Go to accessibility statement for Sainsbury's corporate website

Important information

Contact Information

The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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