What happens if my substitute costs more than the item I ordered?
If you keep a substitute that costs more than the grocery item you originally ordered, you'll receive a voucher for the difference.
The voucher has a maximum value of £99.99 per order and can be used against a future Sainsbury's online grocery order.
We'll email you the e-voucher code and add it to your online voucher wallet. The voucher can be used for online groceries only and will not expire for 2 months.
Important information
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Still couldn’t find an answer?
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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