Important information
Christmas
- When are Christmas delivery slots released?
- When are Christmas Click & Collect slots released?
- What can I do if I can't get a Christmas delivery slot?
- How late can I change my Christmas grocery order?
- When will Christmas ranges be available?
- What is early ranging?
- When will fresh turkeys be available?
- When will turkeys be available to add to my basket?
- What is the shelf life of a fresh turkey?
- Will I get a fresher turkey if I choose a later delivery date?
- When will Christmas fish centrepieces be available?
- When will Christmas meat joints be available?
- When will Christmas desserts be available?
- When will Christmas party food be available?
- When will Christmas cheeses be available?
- What Christmas alternatives are available if I don't want turkey?
- What happens if an item in my Christmas order is substituted?
- What if I don't want the substituted item?
- What happens if my substitute costs more than the item I ordered?
- What should I do if my Christmas order is missing an item?
- What should I do if my Christmas food is damaged?
- What should I do if my Christmas food is poor quality or spoiled?
- What should I do if my Christmas food is short-dated?
- How do I request a refund for a Christmas order?
- What are the benefits of Delivery Pass at Christmas?
- Is there a minimum spend with Delivery Pass?
- How much can I save with Delivery Pass?
- Do I earn Nectar Points when I buy Delivery Pass?
- How do I get early access to Christmas delivery slots with Delivery Pass?
- How do I sign up for Delivery Pass?
- When is my local Sainsbury's store open over Christmas?
- How can I find my nearest Sainsbury's store?
- When is Sainsbury's online delivery service closed over Christmas?
- Can I pre-order Christmas food for collection?
- What can I pre-order through Food to Order?
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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