What happens if an item in my Christmas order is substituted?
What happens if an item in my Christmas order is substituted?
If an item in your Christmas order is unavailable, we may provide the best alternative product available.
If you're happy to receive suitable alternatives, make sure your substitution preferences are switched on.
If an item is substituted, you'll receive an email on the day showing the original item and its replacement.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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