What should I do if my Christmas order is missing an item?
What should I do if my Christmas order is missing an item?
If an item is missing from your Christmas delivery, please contact Sainsbury’s via Live Chat so we can review the issue and provide the appropriate resolution.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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