How do I request a refund for a Christmas order?
How do I request a refund for a Christmas order?
If you have an issue with your Christmas order, such as a missing, damaged, poor-quality or unsuitable product, please contact Sainsbury’s via Live Chat or use the refund form on the Help Centre to request a refund or appropriate resolution.
Important information
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Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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