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Our Help Centre is designed to easily assist you in finding the answers to your questions. Enter your query in to the search bar at the top of the page, and all related answers will be quickly displayed to you.
If you are unable to find the answer to your query, or you still need to get in touch, please click here for our contact information.
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0800 636 262 Monday to Saturday 8am - 8pm and Sunday 10am - 5pm
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The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.
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