How do I write a review for a product?
Our review submissions are directly linked to previous purchase history, meaning you will need to have purchased the product(s) you wish to review in a previous online order. To submit your reviews on-site, you will need to be logged in to your Sainsbury’s grocery account and navigate to My account > My orders > Previous order history. You should then select View order and select Write a review for the product(s) you wish to submit a review for.
Unfortunately, we are currently unable to accept reviews via this route for products purchased in-store. Customers shopping in-store are still able to submit reviews via our post-purchase review request email. Please note, you will need to be opted in to Sainsbury’s marketing to receive these review emails.
For any urgent product issues, please contact customer services on the numbers below:
- Online purchases: 0800 328 1700
- In-store purchases: 0800 636 262
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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