How do you ensure the safety of colleagues who make your products in other countries?

How do you ensure the safety of colleagues who make your products in other countries?

The factories we use to manufacture our products have all passed tests on our rigorous technical and ethical processes prior to any production starting. The audit process records necessary factory license numbers, any fire authority approval and any other relevant requirements to check that they are current. We also proactively offer fire safety education and training to factories. We do this for factories we source directly from and those managed by third parties.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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