Welcome to Sainsbury’s Help Centre

What is your refund policy?

If you have bought a product from one of our stores and changed your mind, all you need to do is return the product in its original condition to any Sainsbury’s store with your proof of purchase within 28 days, and we will be happy to give you an exchange or refund.

Exceptions apply.  Please see in store for details or contact us for further information.

Bought one of our products online?  Please see below for our online refund policies


Bought a mobile phone from us?
Take a look at our mobile phone refund policy  for more information.

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