Welcome to Sainsbury’s Help Centre

What is your refund policy?

Bought one of our products instore?

If you've bought a product from one of our stores and changed your mind, all you need to do is return it in its original condition to any Sainsbury’s store with your proof of purchase within 28 days, and we'll be happy to give you an exchange or refund.

Bought one of our products online?  

If you've bought a product online and changed your mind while the delivery driver is with you, you can hand it back to the driver. If you change your mind later, all you need to do is return it in it's original condition to any Sainsbury's store with your prood of purchase within 28 days, and we'll be happy to give you an exchange of refund

Exceptions apply.  Please see in store for details or contact us for further information.

Downloaded content from Sainsbury's Entertainment online?

Sainsbury’s Entertainment site offers video and music on demand.  Once content has been downloaded we're unable to offer a refund unless the content is faulty.  By clicking 'Confirm digital order' you agreed to an immediate download and have waived your right to cancel the order. 

For more information on policies and terms and conditions, please visit the Sainsbury’s Entertainment Help Page.

Bought a mobile phone from us?

Take a look at our mobile phone refund policy  for more information.

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