Help Categories
Welcome to Sainsbury’s Help Centre
Latest news
- Product Recall - Dorset Cereals Gloriously Roasted Nut Muesli 600g box
- Customer Notice - Butter Croissants
Most frequently asked questions
- What is the Nectar scheme, how does it work when I'm shopping Online and where can I collect and spend points?
- What is a Delivery Pass and how does it work?
- How do I check if you deliver to me? What are your grocery delivery areas?
- Why do I have to sometimes select images when logging online? I'm unable to log online.
- What is Click and Collect? Where and when can I collect my Click & Collect Grocery order?
- When do you take payment for my grocery order?
- What’s a suitable form of ID? What is Think 25 and how does it work?
- What is Nectar, how does it work, where do I collect and spend points?
- What charities do you support and do you donate prizes, money or time to charity?
- What is your TRY Promise?
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