Delivery Pass - Minimum Order Value Update

From 7 April 2026, the minimum order value required to use the Delivery Pass will increase from £40 to £50 per transaction, calculated after discounts such as multi-buy offers, product promotions, and Nectar Price reductions.

This is our first delivery threshold change in over 10 years. We’ve made the update carefully to keep delivering the quality and value our customers expect.

Key Facts at a Glance

What is changing: Minimum order value for the Delivery Pass increases from £40 to £50 per transaction.

Effective date: Applies to all delivery or Click & Collect slots on or after 7 April 2026.

How it’s calculated:

After multi-buy offers, product promotions, and Nectar Price discounts.
Important: You can’t use Nectar points, gift cards, or vouchers to hit the £50 minimum, they’re applied only after that.

Who is affected:

All active Delivery Pass holders booking slots from 7 April onward.
Orders for slots before 7 April remain under the old £40 minimum.

Why the change: To keep providing quality service for customers as costs and demands grow.

What This Means for Customers

New £50 Minimum Spend:

Customers must have a basket of £50 or more after eligible discounts to access free delivery.
If discounts reduce the basket below £50, the Delivery Pass will not activate, and standard charges will apply.

Charges for Orders Below £50:

Home delivery: £7.50 per order
Click & Collect: £0.50 - £6.00 depending on slot
Orders under £50 may include additional charges. Adding more items to reach £50 can help avoid these fees.

Continued Value of the Delivery Pass:

For customers who regularly order £50 or more, the Delivery Pass remains cost-effective, as little as 77p per delivery.

Orders Placed Before 7 April 2026:

The minimum is based on delivery/collection date, not order date:

Slot on/before 6 April - £40 minimum applies
Slot on/after 7 April - £50 minimum applies

Cancellation & Refund Options

Some customers might find that the Delivery Pass no longer meets their needs. It’s important to clearly outline all available options.

Early Cancellation with Pro-Rata Refund:

This is for customers who bought before the change was announced.
Contact Customer Service by 21 April 2026 via live chat or call 0800 328 1700 (8 am–11 pm).
Refund covers the remaining term of the subscription.

Switch Off Auto-Renewal:

Customers can stop future renewals in the online “My Delivery Pass” section.

The pass remains active until the current subscription period ends.

No refund is given for the remaining time, but future payments will be canceled.

Purchased After Change Notification:

From 7th April, a £50 minimum order value will apply to Delivery Pass orders. As this requirement is communicated during the sign-up process, the terms of the Delivery Pass remain unchanged.

No Action Required:

Customers who want to continue using the Delivery Pass don’t need to do anything.
Their pass remains valid, and they continue to enjoy free delivery on qualifying orders from 7 April 2026.