My neighbour gets more coupons than me, why is that?
We send coupons we believe will be relevant as well as appealing to each customer. Some aim to reward our loyal shoppers, others are specifically designed to encourage new visitors to our stores.
The vouchers that we send you are dependent on your shopping habits. The information collected from individual Nectar cards is collated and used to determine which offers are most beneficial and which customers they're sent to. Please ensure you swipe your Nectar card every time you visit us, so that your spending records are updated.
Shop online? Register your Nectar card and add it to your account online.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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