Important information
Offers & Promotions
- Coupons and Vouchers
- How do I use my in-store and online coupon?
- What coupons and vouchers do you accept instore?
- What is an evoucher and how does it work?
- Will I get coupons if I shop online?
- I used to get vouchers sent through the post, but don't get anything anymore, why is this?
- My vouchers have expired, can I still use them?
- Till coupon, full terms & conditions
- How do you decide what vouchers I receive?
- My neighbour gets more coupons than me, why is that?
- I've lost my vouchers, can they be replaced?
- Why is baby formula excluded from promotions?
- Will I get a petrol voucher if I shop online during a petrol promotion?
- Your Nectar Prices
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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