How do I rebook a cancelled online groceries order?

How do I rebook a cancelled online groceries order?

Log in to My Account on our website.

Choose the date and time you would like your shopping delivered by clicking on Book nowwhen you see this screen:

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Once you've booked your slot, you can use My usuals to view your usuals by aisle, as a single list, or as previous orders. This will save you having to remember everything you put in your basket first time round. Don't forget to check out once you're done.

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Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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