Welcome to Sainsbury’s Help Centre

How do you plan to make sure you have enough stock?

This can sometimes be difficult to get exactly right, but we've got experience and a lot of historical data to back this up.

Understanding trends in shopping, planned events and promotions, seasonal changes, current availability and looking back at similar times, promotions and events of the past, helps us plan as best we can to make sure you don't miss out on that great special offer or staple item.

Where we do run out of a product, it's often because of something unexpected.  A supplier may suddenly be unable to fulfil an order, or a lorry might break down on its way to the store.  A simple change in the temperature outside can increase demand to a level where we quickly run out.

Has something been missing for a while? Contact Us to check when it might be back.

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