Our product packaging

Our product packaging

Respecting our environment is one of our core values, and it's about doing the right thing. We aim to be the UK's greenest grocer, which is great for our business but even better for the environment.

You can find more about our other company values on our Corporate website.

It is vital we continue to minimise packaging to help reduce carbon emissions whilst maintaining freshness and safety. By 2020, we'll make sure that our own packaging has been reduced by half compared to 2005.

From the 30th of September 2019 we won't be offering lightweight loose plastic bags in our fruit and veg aisles. Instead you can bring your own bag/container or purchase a reusable bag, made from 100% recycled material for 30p. Paper bags will be availble for bakery products to help maintain freshness for longer.

Find out more about our commitment to reducing the amount of packaging we use here.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

  • denotes a required field