Can I get a VAT receipt? Which products are subject to VAT?
Instore Groceries
VAT receipts are available in store. All you need to do is drop in and ask at the Customer Service Desk in one of our supermarkets where a VAT receipt can be issued. A VAT receipt can also be issued at the kiosk in one of our smaller local or convenience stores.
Online Groceries
If you require a VAT receipt, please call 0800 328 1700
Online General Merchandise and Sainsbury's Entertainment
Please Contact our Online team colleagues who can arrange to have the receipt sent out to you.
Which products are subject to VAT?
Products marked with an asterisk (*) on your till receipt are subject to VAT. Read more about the different rates of VAT or Contact Us to check a specific product.
Are you part of the VAT export redemption scheme?
Sainsbury's do not participate in this scheme.
Important information
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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