Is there a restriction on how many painkillers I can buy?
Our policy states that sales are restricted to a maximum of 2 packets of a combination of any paracetamol, aspirin or ibuprofen based products in a single transaction. Sales are also restricted to customers aged 16 and over.
We have taken this decision as a responsible retailer and in line with the advised guidance from the Medicines & Healthcare products Regulatory Agency (MHRA). Further medication above 2 packs has to be sold under the supervision of a pharmacist. Customers can visit LloydsPharmacy in selected Sainsbury's stores.
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The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
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You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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