Sainsbury's Gift Card FAQs

Sainsbury's Gift Card FAQs

Can I purchase a gift card through self-checkout?

Yes, giftcards can now be purchased through self-checkouts.

Can I use my gift card to pay at Smart Shop?

Sainsbury's gift cards can be redeemed at Smart Shop, however gift cards cannot be purchased using Smart Shop.

Can I get a refund if the gift card is no longer wanted?

We cannot offer refunds on gift cards. This is on the terms and conditions, which you'll find on the reverse of the gift card. Further details can be found by visiting our terms and conditions page here.

I've spent £10 instore from my £20 gift card – can I get the £10 back in cash?

Unfortunately, we can't offer you a change in cash. You'll need to spend the remainder of the balance instore within 24 months from the last transaction

I have a brand new card and haven't spent anything yet, but it wouldn't work at the till can you replace it?

It may not have been activated. Please call customer service on 0800 636262 or speak to a member of staff in-store.

I've just used my gift card at the till to purchase my shopping, but now I want to return an item. Can you refund the amount back onto my card?

Yes, no problem! Just take the item, your receipt and your gift card to the customer service desk.

Do I get a free envelope and card with the gift card?

No, but there's a selection of envelopes for sale on the main gift card fixture in most supermarkets.

How do I know how much money is left on the card?

Once you've purchased something with your card, you'll be given a till receipt and a gift card statement that will show your opening and closing balance. You can also ask someone at a Sainsbury's till or customer service desk to swipe your card to find out the balance. You can also check your balance at any till or manage online at My Account

Can I use my gift card to pay off my Sainsbury's Credit Card?

No, you can't pay off your Credit Card with a gift card.

Can I use some but not all of the money on my gift card along with the rest in cash when I purchase goods instore e.g. £5 from a gift card, £2.50 in cash?

Yes, you can. The remaining balance will remain on the card for 24 months from the last transaction.

Can I buy gift cards online for friends and family?

Yes, by visiting

Can I use discount coupons to buy a gift card, e.g. money off my shopping coupons?

Unfortunately not.

Can I use discount coupons when I'm paying with a gift card?

Yes you can.

Can I order gift cards in bulk?

Yes, simply by calling us on 0345 640 0889.

Do I get my colleague discount when I buy a card or load it with money?

Unfortunately not – but you do get your discount when you use the card to purchase goods.

Corporate gift cards

For a list of corporate gift card FAQs please click here. (These are gift cards you have received from work or a membership scheme). For further information please contact our corporate sales team on 0370 0101 351.

Important information

Contact Information

The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.

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