Welcome to Sainsbury’s Help Centre
Most frequently asked questions
- What is your bulk order policy when ordering online?
- Who can I contact about my Nectar card, mailings, account details or points balance?
- What are the grocery delivery charges?
- Where in Sainsbury’s can I spend my Nectar points?
- What is your refund policy?
- How does payment work when I shop online?
- What hours do you sell alcohol?
- How long does it take for points to be added to my Nectar account?
- How do I cancel or amend my online grocery order?
- Where in Sainsbury’s can I collect Nectar points?