How can we help?

Ask us a question, click on one of the most frequently asked questions below, or browse our Help Categories

Ask a question in All areas Ordering Delivery & Collection Website Refunds & Returns Offers & Promotions Products Stores Brand Match Prices & Payment Company Values Nectar Seasonal

Latest news

• Buy 6, save 25% on all wine, champagne & fortified wine

Most frequently asked questions

• What is your bulk order policy when ordering online?
• Who can I contact about my Nectar card, mailings, account details or points balance?
• What are the grocery delivery charges?
• Where in Sainsbury’s can I spend my Nectar points?
• What is your refund policy?
• How does payment work when I shop online?
• What hours do you sell alcohol?
• How long does it take for points to be added to my Nectar account?
• How do I cancel or amend my online grocery order?
• Where in Sainsbury’s can I collect Nectar points?