Important information
Ordering
- How to place an order for delivery or collection
- Can I place a new online grocery order using a previous order?
- Can I save my grocery order and come back later to finish it?
- Can I choose a time and day for my grocery delivery?
- Store Stock Checker
- An item I want is in store, why can't I get it online?
- How do I know if an item I am ordering online is on special offer?
- If I order a 'buy one get one free' do I have to order one or two, how does it work?
- What will happen if something I order goes out of stock before my grocery delivery?
- What is your bulk order policy when ordering groceries online?
- How do I know when my grocery order is complete?
- Will I receive confirmation to notify me when my online grocery order has been cancelled?
- I’m having issues checking out
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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