Your Guide to Christmas at Sainsbury's

Whilst we can't guarantee the best time for availability, generally mid-morning tends to be when we have the most stock of products available in our larger supermarkets. For smaller stores this may be slightly later in the morning.

This Christmas we're anticipating 22nd December to be our busiest day, and whilst we of course will plan for this, you may wish to get your Christmas shop done a little earlier to get the products you need for a great Christmas.

Please see here for further details on how we plan to have enough stock.

Our store stock checker page will help you check if the item you need is in your local store.

You can access our stock checker in one of 2 ways:

• Access the stock checker from our featured categories on the home page
• Click the link for stock checker in our header bar

To use the stock checker page, you will need to complete two simple steps;

• Search for your local store by name
• Search for the product you want to check and try to be as specific as you can for example, "white sliced bread"

You can find more information on how to update your details here:

• Updating card details
• Updating Personal details

Please check that your card hasn't expired, is valid, and has enough available funds on the day of delivery, this will help to ensure you have a successful delivery and prevent any failed payments on your card.

To get the best experience from your online shopping app we recommend checking the app regularly to make sure it's running on the latest version.

We've included a handy guide below on how you can update your online shopping app for both Android and IOS users.

For Android:

1. Open the Google Play Store App
2. Tap your profile icon on the top right of the screen
3. Tap Manage apps devices
4. If there is a newer version of your online shopping app it will be labelled with 'Update available'
5. Tap 'Update'

For Apple IOS:

1. Open the App store
2. Tap your profile icon on the top right of the screen
3. Scroll to see pending updates and release notes
4. Tap 'Update' next to your online shopping app to update only that app, or tap 'Update All'

To add your Nectar card follow the below steps:

1. Log in to your account Select My Account
2. Go to My Cards
3. Click on Add Nectar Card

To link your Nectar card follow the below steps:

1. Log in to your account Select My Account
2. Go to My Cards
3. Go to link Nectar account

You'll now be able to get Nectar Prices and other Nectar benefits such as collecting, spending, and getting Sainsbury's points offers!

For more information on linking your Nectar Card please click here.

Christmas delivery slots will be available from Monday 23rd October and our Click and Collect slots will be available from the 21st November. To book your slot, or for further information, you can find everything you need here.

Trying these might help:

• Clearing your browser cookies/cache
• Removing any vouchers or promotions
• Updating your card details

Be sure to check out your basket within two hours or your delivery slot will expire.

At Sainsbury's we're proud of the quality of our products, which is why we have our freshness promise throughout the year.

The best time to buy one of our fresh Turkeys, either online or in store, is between 19th and 22nd December. If you prefer a frozen Turkey and are shopping online, please be sure to select a delivery slot before 19th December as we're unable to deliver frozen Turkeys after this date.

Large quantities can be ordered but are subject to availability and may require confirmation from store in advance that they can fulfil the order. Please see here for further details on ordering a large quantity.

You can edit the items, change your delivery date/time, and cancel your order before 11pm the day before your delivery is due. For further information please see here how to change, or add to your order.

You can submit an order any time up until 11pm on the day before the collection date.
You can amend or cancel an order any time up until 11pm on the day before the collection date.

Amending an order

• You have until 11pm on the day before collection to amend your order. Simply log into your account on our website and make the changes to your order. Don't forget to checkout your order before 11pm.

Cancelling an order

• You can cancel your Click & Collect groceries order through our website up until 11pm on the day before collection. If for any reason you wish to cancel after this point you will need to contact us.

If your payment fails, you'll receive a text message from us, so please check your contact information is up to date on your account.

You may receive another message from us if we don't receive a call to take the payment.
It's really important to get in touch so we can take payment, and the delivery can go ahead.

Text 1: We are unable to take payment for your Sainsburys delivery due today. Please check your bank and call us urgently on 08000568446, 7am-10pm.

Text 2: Your Online grocery order is due for delivery and we have not yet received payment. Please call us urgently on 08000568446 to ensure your delivery goes ahead.
You need to use a debit or credit card to pay for your online shopping. We accept valid MasterCard, Visa Credit, Visa Debit, American Express, Electron, or Maestro (UK registered cards only).

The address to which the card is registered must be the same as the billing address, although you may place an order for an alternative address. We're sorry, but whilst we can accept orders from EU nationals or residents under the Geoblocking Regulations, we can only deliver to a UK address.

We take part in the Verified by Visa (VbV) security programme and the SecureCode system from MasterCard. These allow you to create your own personal password to use as an extra security measure for any online Visa or MasterCard payments you make. Please check the Visa or MasterCard websites for more details.
Or you can ask your bank for more information and help. You will need to enter this password every time you amend and checkout your order.

Substitutions can be refused on the doorstep. Simply return them to the driver and you'll receive a refund automatically within a few days. If you accept the substitutions offered at point of delivery, refund requests for substituted items will be rejected. For more information, and to read about our Substitutions Promise where you'll receive an eVoucher for the difference if they cost you more, click here.

Yes, any short life or substituted items will be marked on your paperwork and highlighted to you by one of our colleagues. If you're unhappy with any of these you can return them to our colleague who will issue a full refund via their handset. This refund will reach your bank account within 3 to 5 working days.

• The Christmas Club card can be activated and reloaded at a Sainsbury's in-store checkout and self-service till only - it cannot be activated or reloaded at an Argos till.
• You can load any amount from £1 to £1,975.
• The maximum value you can load onto Christmas Club Card is £1,975.
• The Christmas Club Card may be used at Sainsbury's in-store, Argos, Argos in-store, Sainsburys.co.uk and Argos.co.uk in part or full payment for goods.
• Manage your card by registering it: Register my Card