Important information
Products & Giftcards
- EC Declaration Of Conformity
- Sainsbury's Gift Card
- Sainsbury's eGift card
- What is SmartShop and how does it work?
- Is there a coinstar machine at my local store?
- How do I find out if you have a product in stock?
- Online shopping app
- What hours do you sell alcohol?
- An item I want is in store, why can't I get it online?
- Is there a restriction on how many painkillers I can buy?
- Our product packaging
- Can’t find a product in-store or product has been discontinued.
- Do you sell travel money and where can I find more information about this?
- What is your position on halal meat?
- Product instructions
- What do I do if I find an unknown item in a Sainsbury's product?
- How can I find out more about Sainsbury's Bank?
- Becoming a supplier
- Allergens and intolerances in our own brand and in-store prepared products
- How do you plan to make sure you have enough stock?
- Why is the print on your packaging so small?
- The Christmas Club Card
- How accurate are the descriptions of products online?
- I've lost the instructions for a grocery product I bought from you, can you help?
- What is your policy on hydrogenated fats?
- What preservatives do you use in your products?
- How can I find out more about Sainsbury's Energy?
- Can I get large print cooking instructions?
- I've bought an electrical product. Does it come with a guarantee?
- Product Recall - Wall's Single Scotch Egg 113g & Wall's 2 Classic Scotch Eggs 226g
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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