Important information

Need to get in touch?

Our Help Centre is a quick and easy way for you to find the answers to your questions and our most Frequently Asked Questions can be found here.

If you still want to contact us, please choose from one of the categories below

What does your query relate to?
What would you like to contact us about?
If you need help with anything to do with your online account please phone us, using the details below.

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

If you would like to try and fix the issue yourself, please have a look at the below article which contains all our FAQs and Guides.

Alternatively, you can get in touch with us using the below contact form

Please can you be more specific so we can get you to the best place to help you?
How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

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Twitter

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Does the following article answer your question?

If you're missing an item from delivery, have a query relating to the price of an item, have a problem with an item you have received or are requesting a refund, please follow the option to contact us by phone for a quicker response.

Alternatively, you can get in touch with us using the below contact form.

How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

Does the following article answer your question?

Facebook Messenger

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Twitter

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Does the following article answer your question?

If you're missing an item from delivery, have a query relating to the price of an item, have a problem with an item you have received or are requesting a refund, please follow the option to contact us by phone for a quicker response.

Alternatively, you can get in touch with us using the below contact form.

You can find information about all your store facilities below

Click here

All our Terms & Conditions are available on line

Please click here.

Please can you be more specific so we can get you to the best place to help you?
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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

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Twitter

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

How would you like to contact us?

Does the following article answer your question?

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

Does the following article answer your question?

Facebook Messenger

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Twitter

Does the following article answer your question?

British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Please can you be more specific so we can get you to the best place to help you?

Visit Sainsbury's stock checker

You can check stock of grocery products in any Sainsbury's Store:

Sainsbury's Stock Checker

For futher information, please visit Stock Checker FAQs

Our bulk order policy is available by clicking the link below.

What is your bulk ordering policy when ordering online?

How would you like to contact us?

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Phone

0800 328 1700

Monday to Sunday 8am - 11pm

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Facebook Messenger

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Twitter

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British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below contact form

What would you like to contact us about?
How would you like to contact us?

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Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

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Facebook Messenger

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What facilities does my local store have?

Twitter

Does the following article answer your question?

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Does the following article answer your question?

Alternatively, you can get in touch with us using the below contact form

You can find information about all our store facilities below

Click here

Please can you be more specific so we can get you to the best place to help you?
How would you like to contact us?

Do any of the following articles answer your question?

Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

Do any of the following articles answer your question?

British Sign Language Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below Contact Form

How would you like to contact us?

Do any of the following answer your question?

Phone

0800 328 1700

Monday to Sunday 8am - 11pm

Do any of the following articles answer your question?

Facebook Messenger

Do any of the following articles answer your question?

Twitter

Do any of the following answer your question?

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below Contact Form

How would you like to contact us?

Do any of the following answer your question?

Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

Do any of the following answer your question?

BSL Sign Video is a service for deaf or hard of hearing customers to contact us via a Sign Language interpretation service. Please only use this service if you use British Sign Language and need to use our video interpretation service.

BSL sign video

Do any of the following articles answer your question?

Alternatively, you can get in touch with us using the below Contact Form

Visit Sainsbury's Recruitment

Visit Sainsbury's Recruitment Website for all our vacancies.

Argos

You can view contact options for Argos here
Argos lines are open:

  • Monday - Sunday : 8am-8pm

You may also find information on what you're looking for on the Argos FAQ page.
The quickest way to get an answer is via live chat. If you're not in a rush then why not send Argos a direct message on Facebook or Twitter.
To view all Argos stores you can view our store locator.

Habitat

You can view Habitat contact details here

Tu

You can view contact options for Tu here.
You may also find information on what you're looking for on the Tu Help Centre page.

Nectar

For all queries relating to Nectar visit the Nectar help.

Lloyds Pharmacy

Use our store locator to find your nearest Lloyds Pharmacy
You can also visit the Lloyds website for further information

Contact Sainsbury's Energy

For all Sainsbury's Energy queries visit Sainsbury's Energy website.

Contact Sainsbury's Bank

For queries relating to Sainsbury's Bank visit our Sainsbury's Bank website.

Contact Sainsbury's Insurance

For all insurance queries please visit our Sainsbury's Insurance website.

Contact Information

The team will review your complaint and aim to be in touch within 5 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.

Contacting us about a refund?
If your contact is relating to a refund, including missing items from your order, queries regarding substitutions or you have issues with a product you've received, it'll be much quicker to call our team. If you ordered online, give us a call on 0800 328 1700, or if you purchased in store, please call 0800 63 62 62. Alternatively, you can speak with a colleague next time you're in store.

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