Important information
T&Cs and Company Values
- Terms & Conditions
- Buying online from sainsburys.co.uk
- Substitution promise terms and conditions
- Tu Gift Cards and Sainsbury’s, Argos, Tu & Habitat Multi Brand Gift Cards
- SmartShop Terms & Conditions
- Aldi Price Match Terms & Conditions
- Chop Chop Terms & Conditions
- Popular Favourites Terms & Conditions
- Digital Nectar coupons Terms and Conditions
- Recycling facilities available at our stores
- Suitable forms of ID and THINK 25 policy
- What is Pay@Pump at your Petrol Stations?
- I’ve received an email that I think may be fraudulent. How will I know if it’s from Sainsbury’s?
- Working at Sainsbury’s
- Do you have accessible toilets?
- Why don’t your stores open longer on a Sunday?
- Store locations, facilities and services
- What is your Freshness Promise?
- Do you have electric vehicle charging points at your stores?
- How do you support your disabled customers in stores?
- I need assistance fuelling my car, can you help?
- Alcohol legislation affecting the purchase of spirits and liqueurs
- Do you donate surplus food to charities?
- Are assistance dogs allowed in your stores?
- Accessibility at Sainsbury’s
- Do you have wheelchairs and mobility scooters in your stores?
- What is the UK Plastics Pact?
- What do you do to minimise your impact on the environment?
- Business Information
- Are any of your products tested on animals?
- Can I conduct an interview with someone from Sainsbury's?
- I hear that organic food and its ingredients are flown from all over the world, does this have any effect on the environment?
- What is your policy on using artificial colours and flavourings in your food products?
- Do you have hearing loops in your stores?
- Why have you removed the Red Tractor logo from your products?
- Do you support local charities and events?
- What is the Soft Drinks Industry Levy?
- How do you ensure the safety of colleagues who make your products in other countries?
- Minimum Unit Pricing in Scotland
- What is your policy on animal welfare?
- Customer Generated Content
- How do you make sure your TU clothing workers are treated properly?
- Minimum Unit Pricing in Wales
- Do any of your suppliers use farrowing crates?
- What is your policy on jobs for the unemployed?
- Sustainable fishing and our suppliers
- Can I visit one of your stores to find out more about your company?
- Is organic farming better for the environment?
- What is your policy on local sourcing?
- Are any of your products BUAV approved?
- How can I find out about your share price?
- Sainsbury’s Group Privacy Policy
- What are the Geoblocking Regulations?
- Consumer Protection (Information, Cancellation and Additional Charges) Regulations 2013
- Do your products conform to the RSPCA Freedom Foods standard?
- What is your approach to fish sustainability?
- How do you ensure the welfare of seals when fishing?
- Better for the Planet
- What is Fairly traded?
- Government alcohol legislation affecting online grocery orders and promotional vouchers
- Where can I find store opening hours?
- How does parking work at Sainsbury's stores?
- Comic Relief Summer campaign 2025
- Northern Ireland Nectar changes - Alcoholic products
Get more from Sainsbury's
Contact Information
The team will review your complaint and aim to be in touch within 3 days, but please bear in mind that over a weekend or bank holiday it may take longer to respond.
Contacting us about a refund?
You'll need to give us a call on 0800 328 1700 if you ordered online. If purchased in store, please call 0800 63 62 62 or speak with a colleague next time you're in store.
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